Service Guide 이용안내

WIZWID 이용중 궁금한 사항을 신속히 확인 할 수 있습니다.


구매대행(수입대행) 순서

  1. 고객님이 WIZSHOP에서 상품구매
  2. 위즈위드가 해당 해외쇼핑몰에 주문
  3. 해외 내 운송 및 해외 물류센터 도착
  4. 통관대행
  5. 국내배송
  • 위즈샵구매부터 해외쇼핑몰 주문까지(1~2번 스텝) 약 1일 소요
  • 해외 내 운송 및 해외 물류센터 도착까지 평균 4~5일 소요(영업일기준)
해외 쇼핑몰에 주문

고객님이 저희 WIZWID에 주문하신 물품은 구매하신 다음날 해당 쇼핑몰에 주문을 넣게 됩니다.
Wiz Shop의 상품은 해외 인터넷 쇼핑몰에서 판매하는 상품을 소개해 놓은 것으로서 간혹 해외 쇼핑몰의 사정으로 인하여 주문을 마치신 이후에 재고가 없음이 확인되는 경우가 종종 발생할 수 있습니다.
재고가 없을 경우 주문이 취소되며 고객님께 환불처리 됩니다. 따라서 고객님께서 여러 제품을 함께 사용하실 목적으로 구매하셨다 하더라도 위즈위드에서는 해외 쇼핑몰 상황 (품절, 수입대행 후 해외사이트에서의 취소) 에 따라 일부 품목만 취소 처리하게 될 수 있으므로 위즈위드 이용 시 이 점 유의하여 주십시오.
수입대행 상품의 경우 WIZWID가 재고를 보유하고 있지 않습니다.

품절상품 처리

무통장 입금을 이용하신 주문인 경우에는 환불을 위해 고객님의 계좌정보가 필요하므로 고객님의 계좌정보 (은행명, 계좌번호, 예금주)를 보내주시면 환불 처리하여 드리겠습니다.(단 이전에 본인 계좌로 환불 내역이 있는 경우에는 예전 등록 계좌로 환불 처리 되고 있습니다.) 단일 물품에 대해서 카드로 결제하신 경우에는 안내 이 메일 발송 후 신용카드 전체 승인 취소로 환불 처리되며, 카드로 결제하신 주문에 대해 일부 물품에 대한 취소인 경우에는 인터넷 안전 결제(ISP, MPI)를 통하여 결제가 되므로 고객 정보 보안상 카드 정보를 보관하고 있지 않아 모두 일괄 무통장 환불 처리하오니 과거 환불 내역이 있는 경우에는 예전 계좌로 환불 처리 되며 없는 경우에는 고객님의 계좌정보 (은행명, 계좌번호, 예금주)를 보내주셔야만 환불 처리가 가능합니다.
계좌가 파악되면 3일 이내로 물품대금을 입금하여 드립니다.
고객님께서 물품대금 이외에 무통장 입금수수료나 카드 할부수수료등을 지불하신 경우 반환해 드리지 못하므로 유의하여 주십시오.

구매된 물품의 취소 안내

고객님의 요청을 받아 해외 쇼핑몰에 주문을 완료하였다 하더라도 쇼핑몰 사정에 따라 재고 파악이 늦어지는 경우가 있습니다.
이 경우에는 주문이 완료된 후 상당한 시일이 걸린 이후에 품절 내용을 메일을 통해 전해옵니다.따라서 고객님의 주문요청 당시에는 구매가 정상적으로 완료되었다는 안내를 받으셨다 하더라도 쇼핑몰의 재고 파악이 늦어지는 경우에는 취소 안내가 늦어 질 수 있으니 양해해 주시기 바랍니다.

해외판매자의 정보
SITE ADDRESS TEL MAIL
WWW.2KTSHIRTS.COM 2K Online Store- Returns 2221 East Olympic Blvd Los Angeles, CA 90021 1-800-742-5877 OrderHelp@2ktshirts.com
WWW.80SPURPLE.COM 80's Purple 5445 Oceanus Dr. #101 Huntington Beach, CA 92649 18774807787 customerservice(at)80spurple.COM
http://www.ae.com/ American Eagle Outfitters Attention: Returns Department 229 Hollie Drive Martinsville, VA 24112 8772892376 customerservice@aeropostale.com
WWW.ALLOY.COM Alloy Fulfillment Center PO Box 6349 Hanover, PA 17331-6949 Attn: Returns & Exchanges 16142125951 customerservice@alloymerch.com
WWW.AMAZON.COM Amazon.com, Inc P.O. Box 81226  Seattle, WA 98108-1226 (206) 266-4064 ship-confirm@amazon.com
WWW.ANNEGEDDES.COM Customer Returns freemail.com 2101 Fourth Avenue, Suite 1010 Seattle, WA 98121 1-800-537-7305 agscustomersupport@annegeddes.com
WWW.ANTHROPOLOGIE.COM ANTHROPOLOGIE, Attn: Returns Department, 30 Industrial Park Boulevard, trenton, South Carolina 29847 8003092500 service@anthropologie.com
WWW.APEAINTHEPOD.COM CUSTOMER SERVICE RETURNS PO BOX 42590 PHILA, PA 19101-2590 1.877.273.2763 ci@apeainthepod.com
WWW.ARDENB.COM Returns Customer Service 26972 Burbank Foothill Ranch, CA 92610 949-206-4988 ArdenB@mail.ardenbnews.com
WWW.ART.COM ART.COM 2100 Powell Street  13th Floor Emeryville, CA 94608 USA 800-952-5592 support@art.com
WWW.BABYPHAT.COM eFashion Solutions LLC 80 Enterprise Avenue South Secaucus, NJ 07094 USA 1-866-444-3323  
WWW.BACKCOUNtrY.COM Backcountry.com 2607 South 3200 West Suite A West Valley City, UT 84119 1.800.409.4502 OrderInfo@service.backcountryoutlet.com
WWW.BARBIECOLLECTOR.COM Returns Processing Dept., Barbie Collector 8300 Fairway Place Middleton, WI, 53562 1-800-491-7514  
WWW.BARENECESSITIES.COM Return Dept. Bare Necessities 179-181 Meeker Ave. Newark, New Jersey 07114 97306216211 affiliates@barenecessities.com
WWW.BEBE.COM Hebron Offsite (CVG1) 1155 Worldwide Blvd. Hebron, KY 41048 1-887-232-3777 orders@artebebe.com
WWW.BEDBATHANDBEYOND.COM Bed Bath & Beyond Returns Processing Center 11A Taft Road Bay 52 Totowa, NJ 07512 1-800-462-3966 bedbathandbeyond@bedbathandbeyond.com
WWW.BEDDINGSTYLE.COM 2901 N. Blackstock Road Spartanburg, SC 29301 8002370658  
WWW.BLUEFLY.COM Ship Returned Items to: Bluefly Take-me-Back Center 229 Hollie Drive Martinsville, VA 24112 1.877.258.3359 flyrep@bluefly.com
WWW.BLUEHEAVENBOUTIQUE.COM RETURNS DEPT BLUE HEAVEN BOUTIQUE 79 W. PELICAN StrEET NAPLES, FL 34113, USA 2399700080 yourorder@blueheavenboutique
WWW.BOUTIQUETOYOU.COM Boutique to You. ATTN: RETURNS 1829 S. Horne St Suite #15 Mesa, AZ  85204 4805394169 returns@boutiquetoyou.com
WWW.BROOKSTONE.COM Brookstone Returns Processing 1611 Bassford Drive Mexico, MO 65265 1-800-846-3000 reply@brookstone.com
WWW.BUILTBYWENDY.COM Built by Wendy 46 North 6th Street Brooklyn, NY 11211 212-925-6538 orders@builtbywendy.com
WWW.CAMPMOR.COM 400 Corporate Dr Mahwah, NJ 07430 Attn: Return Department 1-888-226-7667  
WWW.CCS.COM PO Box 6350 Hanover, PA 17331-6950 Attn: Returns & Exchanges 1.800.875.1800 customerservice@ccs.com
WWW.CRATEANDBARREL.COM Crate and Barrel Attn: Returns Department 1860 West Jefferson Avenue Naperville, IL 60540 800-237-5672 Customer_service@crateandbarrel.com
WWW.DAVIDANDGOLIATH.COM David & Goliath, Inc. 1230 South Myrtle Ave. #401 Clearwater, Fl 33756 (727) 462-6205 newsletter@davidandgoliathtees.com
WWW.DAVIDZ.COM 540 Broadway 5th floor New York, NY 10012 917-351-1484  
WWW.DELIAS.COM dELiA*s Fulfillment Center P.O. Box 6348 Hanover, PA 17331-6948 Attn: Returns and Exchanges 61408910101 rwagner@delias.com
WWW.DENIMEXPRESS.COM Denim Express 1150 Manchester Ave Wabash, IN 46992 1-800-824-9622 customerservice@denimexpress.com
WWW.DIAMOND.COM 14051 NW 14th St Bay # 6 Sunrise, FL 33323 Attn. Returns/Repair Dept\ 1-888-342-6663 orders@diamond.com
WWW.DMARTSTORES.COM Dmart Inc 2834 Alabama Ave Washington, DC 20020 888-867-3249 888-867-3249 cs@dmartstores.com
WWW.DOGFUNK.COM Dogfunk.com 2607 South 3200 West Suite A West Valley City, UT 84119 1-877-364-3865  
WWW.DRJAYS.COM Returns Dept. 8090 Arjons Dr. San Diego, CA 92126 888-437-5297 Service@DrJays.com
WWW.DRUGSTORE.COM 411 108th Avenue NE, Suite 1400 Bellevue, WA 98004 1-800-378-4786 drugstore@e.drugstore.com
WWW.FLAXART.COM Merchandising Department 240 Valley Dr. Brisbane, CA 94005 415-552-2355  
WWW.FREDERICKS.COM 2 - 7496 Bath Road Mississauga ON L4T 1L2 1-800-323-9525 custserv@fredericks.com
WWW.FREDFLARE.COM 175 N. 10th St #3, Brooklyn, NY 11211   info-admin@fredflare.com
WWW.FREEPEOPLE.COM 30 Industrial Park Blvd trenton, SC 29847 Attn: Returns Department (800) 309-1500 freepeople@email.freepeople.com
WWW.FRESHPAIR.COM  3737 Grader Street Suite 110 Garland, TX 75041 8663737472 customercare@freshpair.com
WWW.GARNETHILL.COM Garnet Hill Returns 8879 Union Centre Blvd. West Chester, OH 45069-7063 800-870-3513 customerservice@orders.garnethill.com
WWW.GOJANE.COM GoJane.com Returns 126 Via trevizio         Corona, CA 92879 800-846-5263 service@gojane.com
WWW.GREENFUNSTORE.COM GreenFunStore 1790 East Walnut St. Watseka, IL 60970 888-432-6319  
WWW.GYMBOREE.COM Gymboree Online Store Attn: Returns 2299 Kids Way Dixon, CA 95620 1-877-449-6932 Customer_service@gymboree.com
WWW.HAMMACHER.COM Hammacher Schlemmer Returns Department 9180 LeSaint Drive Fairfield, OH 45014 1-800-321-1484 customerservice@hammacher.com
WWW.HANNAANDERSSON.COM Returns, Hanna Andersson, 6900 Riverport Drive, Louisville, KY 40258 (800) 222-0544 customerservice@hannaAndersson.co
WWW.HOTTOPIC.COM Headquarters Hot Topic Inc. 18305 San Jose Avenue City of Industry, CA 91748 973.890.7725 hottopiconline@wwwhottopic.com
WWW.INLOSGLOBAL.COM 241 WILLIAM ST., ENGLEWOOD, NJ 07631 - 4005, USA 201 569 2900  
WWW.ISLANDSURF.COM Mail ALL Returns To: IslandSurf.com 191 SE MIRACLE StrIP PARKWAY FORT WALTON BEACH, FL 32548 1-800-272-2065 Help@IslandSurf.com
WWW.IVYSPORT.COM Ivysport, Inc. 11230 Grace Avenue, Suite B Fountain Valley, CA 92708 18887990079 ustomercare@ivysport.com
WWW.JANIEANDJACK.COM Janie and Jack Online Shop Attention: Returns 2299 Kids Way Dixon, CA 95620 1-707-678-1315  
WWW.JAPANESEWEEKEND.COM Japanese Weekend Maternity Attn: JWONLINE 222 Dore Street San Francisco, CA 94103 1-800-808-0555 japaneseweekend@japaneseweekend.com
WWW.JCPENNEY.COM Reno JCPenney Catalog 11111 Stead Blvd. Reno, NV 89506-1500 1-800-322-1189 edms@jcpenneyeservices.com
WWW.JCREW.COM J.Crew Returns One Ivy Crescent Lynchburg, VA 24513-1001 800 562 0258 jcrew@jcrew.com
WWW.JOMASHOP.COM Jomashop.com 303 Park Avenue South, #1270 New York, NY 10010 877-834-1434 info@jomashop.com
WWW.JOSBANK.COM Jos. A. Bank Returns 500 Hanover Pike Hampstead, MD 21074 1-800-285-2265 service@jos-a-bank.com
WWW.KARMALOOP.COM Attention:Returns 10 Province Court Boston, MA 02108-5119    
WWW.LILLIANVERNON.COM Lillian Vernon 100 Lillian Vernon Drive Virginia Beach, VA 23479-0001 1-800-901-9402 custserv@lillianvernon.com
WWW.LIZCLAIBORNE.COM 7601 trade Port Drive  Louisville, KY 40258 jcpenney 사이로 변경됨  
WWW.LNT.COM Returns Department 150 Omicron Court Sheperdsville, KY 40165 (800) 609-9880 linens-n-things@em.lnt.com
WWW.LOVEMYSHOES.COM LoveMyShoes.Com ATTN: Returns Processing Center 27B Dubon Court Farmingdale, NY 11735 3602001537 INFO@LOVEMYSHOES.COM.
WWW.LUVCHARLIE.COM 1128 W. Wrightwood Ave. Chicago, IL 60614   customerservice@luvcharlie.com
WWW.MANGOPLUS.COM 100 West Forest Ave. Unit D, ENGLEWOOD, NJ 07631 070-8244-4239  
WWW.MAYANDMAYCO.COM P.O. Box 51233 San Jose, CA 95151   info@mayandmayco.com
WWW.NEWPORT-NEWS.COM Newport News 5100 City Line Road Hampton VA 23630-5100 18007593950 newport-news@e.newport-news.com
WWW.NINEWEST.COM Mail your return to: Ninewest.com 1245 Forest Parkway West Deptford, NJ 08066 (800) 999-1877 ninewest@ninewestmail.com
WWW.OLIEBOLLEN.COM Oliebollen.com Returns 101 Parklan Plaza Ann Arbor, MI 48103 1-877-543-2665  
WWW.ONESTEPAHEAD.COM Attn: Returns Dept. 75 Albrecht Drive Lake Bluff, IL 60044 (800) 950-5120 customerservice@onestepahead.com
WWW.ONLINESHOES.COM Onlineshoes.com Attn: Exchanges/Returns 4702 Harbour Pointe Blvd SW Suite 201, Bay 12 Mukilteo, WA 98275-5458 1-800-786-3141 customerservice@onlineshoes.com
WWW.OVERSTOCK.COM 6322 S 3000 E Suite #100 Salt Lake City, UT 1-800-843-2446 customercare@overstock.com
WWW.PAtrICIAFIELD.COM Patricia Field Online 302 Bowery New York, NY 10012 Attn: Returns Department 212.228.8530 patriciafield@patriciafield.com
WWW.PINKMASCARA.COM 2949 Randolph Ave, Suite C, Costa Mesa, CA 92626 1.866.740.7465 customerservice@pinkmascara.com
WWW.QVC.COM QVC, Inc. Returns Department 1000 Stony Battery Road Lancaster, PA 17699 1-888-345-5788 QVCCares@QVC.com
WWW.REDENVELOPE.COM 4000 Creekside Pkwy, Suite A Lockbourne, OH 43137-9276. 18777333683 PR@redenvelope.com.
WWW.REI.COM REI Returns Dept. 1700 45th St. East Sumner, WA 98352 1-800-426-4840 service@rei.com
WWW.REVOLVECLOTHING.COM Revolve Clothing 16191 Phoebe Ave La Mirada, CA 90638 888.442.5830 sales@revolveclothing.com
WWW.SHARPERIMAGE.COM T.S.I. Returns, 2901-A W 60th St., Little Rock, AR 72209 1-877-714-74 customerservice@sharperimageonline.com
WWW.SHOEBUY.COM Shoebuy.com 40 Broad Street Boston, MA 02109 18882008414 service@shoebuy.com
WWW.SHOEMALL.COM ShoeMall Ltd Returns and Exchange Dept. 425 Well Street, Suite 100 Chippewa Falls, WI 54774 8007045479 service@shoemall.com
WWW.SHOP4BRAND.COM 13636 Ventura Blvd, Suite 103. Sherman Oaks, CA 91423 18009681530 shipping@shop4brand.com
WWW.SHOPBOP.COM SHOPBOP.COM 101 E Badger Rd. Madison, WI 53713 1-877-746-7267 service@shopbop.com
WWW.SIERRAtrADINGPOST.COM 5025 Campstool Rd. Cheyenne, WY 82007-1898 1-800-713-4534 sierratradingpost@sierratradingpost.com
WWW.SLEEPYHEADS.COM Sleepyheads.com? Inc. 10921 Excelsior Blvd. #108 Hopkins, MN 55343   info@sleepyheads.com
WWW.SMARTBARGAINS.COM SmartBargains.com 1505 World Wide Blvd. Hebron, KY 41048 18666922742 ServiceManager@SmartBargains.com
WWW.SPIEGEL.COM One Spiegel Avenue Hampton, VA 23630 1.800.222.5680 clientservices@spiegel.com
WWW.SSENSE.COM Ssense.com 9600 Meilleur St., #435 Montreal, Canada 1-877-773-6735 receipts@ssense.com
WWW.SUNGLASSHUT.COM Sunglass Hut International Attention: Returns Department 100 Greenwood Industrial Parkway McDonough, Georgia 30253 1.800.786.4527  
WWW.SWEEtrOMANCEONLINE.COM Sweet Romance Jewelry and Collectibles Cosmetic Ideas, Inc. Shelley B. Cooper Susan Strickland 1341 West 130th Street Gardena, California 90247-1503 800-935-1935 info@sweetromanceonline.com
WWW.TGW.COM 8851 East 34th Street North Wichita, KS 67226 8888385551 cs@tgw.com
WWW.THECOMPANYSTORE.COM The Company Store Operations Center 5022 Hollins Road Roanoke, VA 24050 18005660065 custserv@TheCompanyStore.com
WWW.THINKGEEK.COM ThinkGeek, Inc. 10801 Main Street Suite 700 Fairfax, VA 22030 703.293.6299 webmonster@thinkgeek.com
WWW.TOMSSHOES.COM TOMS Exchanges/Returns C/O AMS 28901 Avenue Paine Valencia, CA 91355 18009758667 orderinquiries@tomsshoes.com
WWW.URBANOUTFITTERS.COM 30 Industrial Park Blvd. trenton, SC 29847 Attn: Returns Department 8009598794 urbanoutfitters@email.urbanoutfitters.com
WWW.USOUtdOORSTORE.COM Attn: Internet Returns 219 Broadway Portland, Oregon 97205 1-866-876-3932  
WWW.VILLAGEHATSHOP.COM The Village Hat Shop 3821 4th Avenue, San Diego, CA 92103 18888474287 vilhat@villagehatshop.com.
WWW.WALMART.COM 7000 Marina Blvd. Brisbane, CA 94005   help@walmart.com
WWW.WHITNEY.COM 945 Madison Avenue New York, NY 10021 (212) 570-3600 info@whitney.org
WWW.WILLIAMSSONOMA.COM Williams-Sonoma 4300 Concorde Road Memphis, TN 38118 877.812.6235  
WWW.ZAPPOS.COM Zappos.com Returns Dept. 271 Omega Parkway Suite 104 Shepherdsville, KY 40165 8009277671 customerservice@zappos.com
WWW.ZIPPERGIFTS.COM 8316 West Third Street Los Angels, CA 90048707.996.7956 info@zippergifts.com